CLICK2GO
How do I place a Commissary CLICK2GO® order?
How do I place a Commissary CLICK2GO® order?
- Access Commissary CLICK2GO® by logging into your account here. If you do not already have one, you can create one on the page.
- Choose your commissary location.
- Search your products by name or select the department and category links to browse our virtual aisles.
- When you're ready, complete checkout and choose your pickup time.
Are all items sold inside the store available to order through Commissary CLICK2GO®?
Are all items sold inside the store available to order through Commissary CLICK2GO®?
The vast majority of items sold in the commissary are available through Commissary CLICK2GO®. Most grocery, health and beauty, dairy, frozen, and produce items will be offered, as well as a wide selection of meat, delicatessen, bakery and seafood items. If you know an item is sold in the store but can't find it in Commissary CLICK2GO®, ask for it in the comment/instructions box and the fulfillment worker will add it to your order if it is available
Can I add additional items after I have submitted my order?
Can I add additional items after I have submitted my order?
Yes. Modifications to your order can generally be made up to two hours after the order is submitted. Sign in/choose My Account/choose Order History/see Options Available. If no options are shown, contact us by email or phone with the items you would like added to your order. More detailed instructions are available once you're signed in to shop.
Can I use coupons with the Commissary CLICK2GO® service?
Can I use coupons with the Commissary CLICK2GO® service?
Yes. Both digital coupons on the DeCA Rewards Card and paper coupons will be accepted at time of curbside pickup and payment.
Do I pay for my order online or at the time of curbside pickup?
Do I pay for my order online or at the time of curbside pickup?
Payment is collected at curbside pickup. Your total payment may be slightly different (either higher or lower) than your estimated total shown online due to random weight items such as produce and meat. Additionally, DeCA's pricing policy, similar to that of retail grocery chains providing this service, is to charge you the item price in effect on the day and time of pickup.
How do I return a product I bought using Commissary CLICK2GO®?
How do I return a product I bought using Commissary CLICK2GO®?
Returns will be handled as a normal return, inside the commissary at the customer service area. Visit your commissary to learn about the return policy.
I am an Authorized Agent. Can I place and pick up an order for the authorized patron?
I am an Authorized Agent. Can I place and pick up an order for the authorized patron?
Yes. The same documentation required for in-store shopping is required at curbside. These requirements are based on guidelines specific to your installation, but normally consist of an Agent Letter or Agent Card and the sponsor's military ID.
Is there a minimum dollar amount or number of items I must purchase to be able to use Commissary CLICK2GO®?
Is there a minimum dollar amount or number of items I must purchase to be able to use Commissary CLICK2GO®?
There is no minimum order size or minimum dollar amount.
Once I've placed my order, how soon can I pick it up?
Once I've placed my order, how soon can I pick it up?
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There is a minimum six-hour lead time from time of order to time of curbside pickup. For example, an order submitted at 0500 can be picked up the same day as early as 1100. Orders placed after noon will default to the next available pickup time on the following day. Orders can be placed 24 hours a day, up to six days in advance of the desired pickup date. |
Should I tip the person handling my order when I pick up my groceries?
Should I tip the person handling my order when I pick up my groceries?
No. Commissary CLICK2GO® employees are not allowed to accept tips.
What forms of payment do you accept?
What forms of payment do you accept?
At curbside we can accept:
- Debit cards that process as credit cards, (do not require PIN entry)
- MasterCard
- Visa
- Discover
- American Express
- Military Star Card
- EBT/SNAP and EBT Cash, (available on Commissary CLICK2GOâ desktop version only)
In store payment is required on the following:
- Cash
- Check
- Debit cards requiring PIN entry
- WIC vouchers
What happens if an item I ordered is temporarily out of stock?
What happens if an item I ordered is temporarily out of stock?
When placing your online order, if you check the "allow substitutions" box and enter any specific instructions in the "general comments/instructions" box we will:
- Substitute a like item in the closest size and at the closest price of the actual item ordered.
- We will NOT substitute certain items such as baby products, soft drinks and hygiene products unless you specify which brands you will accept as a substitution.
- If the product we substituted does not meet with your approval, it can be deleted from the order at curbside pickup.
What if I am late for my pickup time, or I miss it altogether?
What if I am late for my pickup time, or I miss it altogether?
Contact us by email or phone so we can arrange an alternate time for you.
Will I be charged a service fee when using Commissary CLICK2GO® ?
Will I be charged a service fee when using Commissary CLICK2GO® ?
No, we've waived our service fee so there is no charge for orders that are picked up from our stores! Order away! Pick up is easy!
- Drive up for your scheduled pick-up time.
- Contact us at the number listed on the Commissary CLICK2GO® parking space sign.
- We'll bring your groceries to you and put your groceries in your car. It's THAT easy!